Complying with the 1966 Freedom of Information Act these days is a hugely complex technological feat that goes far beyond filing cabinets, good judgment and black markers.
One trick to organizing and handling mind-boggling numbers of documents is keeping in mind the requesters' needs, according to experts looking to make this government service more effective.
Last year, federal agencies received a total of 704,394 FOIA requests, with more than 230,000 going to the Department of Homeland Security alone. Continue>>>
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