Poynter: Running into a brick wall with your FOIA request? Take it public

When I’m having trouble getting public records from a government agency, I’ll often turn to my colleagues for advice or just to vent. But sometimes, you need to take your struggle public.

That’s what New York City reporter Joaquin Sapien did last month. After spending nearly a year trying to get records from the city and exchanging more than 50 emails with a freedom of information officer, he finally had enough.