Why customs officials struggle to fulfill Obama’s open-government promise

On his first day in the White House six years ago, President Obama promised that his administration would “usher in a new era of open government,” making it easier than ever to obtain information from federal agencies.

That is not how it has turned out at U.S. Customs and Border Protection (CBP).

The agency was woefully unprepared when a flood of immigrants began requesting their records as Obama signaled his intent to loosen the nation’s immigration policies. As a necessary first step in the process of applying for residency, immigrants often must request their own immigration files and enforcement records from CBP and other agencies. Continue>>>
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