Report: State-by-state access to consumer complaints

As a nonprofit focused on educating and empowering consumers to protect themselves from false and deceptive advertising, routinely files requests under the Freedom of Information Act with state and federal officials for consumer complaints lodged against companies it is investigating.

These complaints provide valuable information about experiences consumers have had with a business. While consumer complaints filed with key federal consumer protection agencies are available to the public, states differ drastically as to whether and how they disclose these same types of complaints. Continue…