September 14, 2011
From Informationweek:
Most people prefer to use their PCs to interact with the federal government online or through email, although they still expect the feds to provide multiple channels for delivering services and information, according to new research by IDC.
Over a third–36%–of respondents to a new survey from IDC Government Insights, "Creating More Effective Government Information and Service Channels," said that they prefer to contact the government through their computers. IDC spoke to 2,048 U.S. citizens to glean insight about how frequently they interact with the government and how they like to engage in this communication.