New research by Michael Norton and Ryan Buell looks into whether we like the government more if we could see what it was doing.
Henry David Thoreau once said, “That government is best that governs least.” Easy for him to say. Stuck out by himself at Walden Pond, he never had to deal with potholes on his morning commute or broken streetlights at night.
It can be fashionable to rail against government—but that may be because we mostly notice the things that government gets wrong. “You drive for miles on perfectly paved roads but are outraged when you run into one pothole,” says Michael I. Norton, an associate professor in the Marketing unit at Harvard Business School. Continue >>>