WASHINGTON, D.C. – Today the Consumer Financial Protection Bureau (CFPB) launched the first in a new series of monthly reports to highlight key trends from consumer complaints submitted to the Bureau. The monthly report includes complaint data on company performance, complaint volume, state and local information, and product trends. Each month, the report will spotlight a particular product and geographic location – this report provides a closer look at debt collection complaints and complaints from consumers in Milwaukee, Wis. The reports will provide insight for the public into the hundreds of thousands of consumer complaints on financial products and services handled by the CFPB.
“Consumer complaints are the CFPB’s compass and play a central role in everything we do. They help us identify and prioritize problems for potential action,” said CFPB Director Richard Cordray. “These monthly reports will enable us to share that data with the public more regularly, so that everyone can benefit from the information.” Continue>>>